Frets Guitar Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This policy is effective from 25th May 2018

We collect the following basic information:
Your Name, your postal address, contact information including Telephone and email address

What we do with the information we gather
We may require the above information to fulfil the sale and the despatch of an item. Also we may wish retain traceability for VAT requirements and to establish product warranty. Frets Guitar Centre does not share your information with any other business or third party.  

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect both in-store and on-line.

The only cookies FGC (Shopfactory/Santu) use are so-called session and shopping cart cookies. These are currently exempt from the GDPR. We also do not allow Google Analytics's to trace or track any personal information.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Our Newsletter
We will only send out our regular newsletter to customers who have specifically requested to be subscribed to our database. The option to unsubscribe is available.

Controlling your personal information
You may request details of personal information which we hold about you under the EU General Data Protection Regulation 2018. If you would like a copy of the information held on you please write to us at the shop address.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.This privacy policy sets out how Frets Guitar Centre uses and protects any information that you give when you use this website in accordance with the EU General Data Protection Regulation 2018